24×7 Customer Support — We're Here to Help

Intro

Yono Rummy support team is available 24×7 to assist with registration, deposits, KYC, withdrawals and disputes. For faster resolution, always include transaction IDs and screenshots.

Contact Channels

In-app chat — fastest for account/game issues.
Email — support@rummygames.com (attach payment proof).
Ticket — use Help → New Ticket in the app.

How to raise a ticket

  1. Open app → Help → New Ticket.

  2. Choose category (Payment, KYC, Account).

  3. Attach proof and provide TXID.

  4. Note ticket ID and follow up via email.

Response Times

• Payment & KYC: 24–72 hours.
• Technical & gameplay issues: often within hours.
• Escalations: risk & legal review may take longer.

Tips for speed

Attach screenshots, include exact amounts and timestamps. For urgent disputes call our support line if available.

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